Questions & Answers (FAQs)

FAQ

Orders

How do I place an order at Puffking? Shopping with us is easy and convenient. Select the products you want to buy, add them to your cart and follow the steps at checkout. You will receive an order confirmation via email immediately after your purchase is complete.

Can I change or cancel my order? We process orders quickly to ensure prompt delivery. Please contact us immediately at support@puffking.se if you would like to change or cancel an order. We always do our best to help, but we cannot guarantee changes after the order has been shipped.

Delivery & Shipping

What delivery options do you offer? We work with trusted logistics partners via Sendify to ensure fast and secure delivery. Shipping options and prices are clearly presented at checkout.

How long does delivery take? Within Sweden, packages are usually delivered within 1–3 business days. Deliveries to other countries may take longer depending on the destination.

How can I track my shipment? Once your order has been shipped, you will receive an email with tracking information so you can follow your shipment all the way to your home.

Returns & Exchanges

How does your return policy work? We offer a 14-day right of withdrawal in accordance with the Distance Contracts Act. The product must be returned in unused condition and in its original packaging. Contact our customer service before returning and we will help you through the process.

What do I do if my product is damaged or faulty? If you receive a damaged or faulty product, please contact us immediately. We take responsibility for any mistakes and will make sure to rectify the situation as quickly as possible.

Payment & Security

What payment options can I use? We offer secure payment options via Klarna, card payment (Visa, Mastercard), Swish and PayPal. All payments are encrypted for your security.

Is it safe to shop at Puffking? Yes. We take your privacy very seriously and comply with all applicable data protection laws, including GDPR. Your personal data is handled with the utmost security.

Do you have any other questions? If you can't find the answer to your question here, please feel free to contact us. We are here to help you.